MOS My Oracle Support
LISA is well integrated in MOS
When you had creates a Service request ins MOS mostly the person at Oracle
don’t know that if you are sending explorer dumps to Oracle or not.
So even if the data is available they don’t know where to find it.

In LISA you can simply upload the explorer to MOS.

Do this
click on the left link in the index page on system that you has placed the SR on in Hostname: column
click on Forward explorer data mail/https
select which explorer to send
select MOS

enter the SR number in the box at bottom 3-xxxxxxxxxx
click Start upload MOS

Tere will be a message in MOS when data is uploaded